Shipping Policy


IMPORTANT: PLEASE READ BEFORE PLACING YOUR ORDER TO AVOID ANY DISAPPOINTMENT

Before proceeding with your order, we kindly request you to review the following information in its entirety:

Delivery Restrictions: Please be aware that we are unable to deliver to the following areas: Ireland, Scottish Highlands, Isle of Wight, Channel Island, Northern Ireland, Off Shore Island, Jersey, Guernsey, Isle of Man.

Extended Delivery Time and Surcharges: Certain postcodes are experiencing longer delivery times and an associated surcharge. Please take note of the following:

  • Surcharge Area (YELLOW - £49): DG, TD, KA, ML, EH, KY, G, PA, FK, LL, EX, PL, TQ, CT.
  • Surcharge Area (PINK - £79): IV, AB, PH, DD, TR.

More Details

Delivery Schedule: Following dispatch, your delivery will arrive within 7 WORKING DAYS. The courier will get in touch with you 1 or 2 DAYS prior to the delivery date.

Delivery Location: For residential buildings, delivery will be made to the FRONT DOOR. In the case of flats, it will be the COMMUNAL DOOR of the building.

Transparent Delivery Process: We entrust the entire delivery process to our carrier company to provide you with accurate information. Upon logging the delivery into their system, the carrier will assign a delivery day and promptly inform you about the expected delivery date and estimated time of arrival. The carrier will contact you directly and ring you up approximately an hour before the delivery.

Important Precautions: To ensure a smooth process, we recommend the following:

  1. Please avoid scheduling time off from work until you have received a call from the delivery company and confirmed the delivery date.
  2. Do not make arrangements to dispose of your old Bed until you have taken delivery of the new one. Unforeseen circumstances can sometimes lead to delayed or rescheduled deliveries.
  3. Please note that all our Beds come with a one-year manufacturing guarantee covering manufacturing errors, excluding general wear and tear or accidental damage.